Announcing its new Program Management Office (PMO) Framework today Adroit Consulting CEO Stan Martin said, "Organizations attempting to manage multiple change initiatives or complex projects are finding that a well staffed and properly functioning PMO is critical to success."
S&OP Framework focuses on linking demand and supply planning to lower inventory costs, increase profitability, and improve customer satisfaction
A major source of profit drain for many companies is the inability to consistently and effectively link customer demand, sales planning and operations planning," said Adroit Consulting CEO Stan Martin when describing the nature of his firm's recent consulting engagements. All of which lead to increased costs from suppliers, logistics partners and manufacturing operations. If not addressed systematically, these problems dampen sales successes and revenue growth.
Adroit Consulting Hires Kathleen Johnson to Expand Program Management Office Chicago - May 10, 2006 Adroit Consulting, Inc., an operational consulting firm that helps companies improve in the areas of sales and customer service, announced today that Kathleen Johnson joined the firm. A veteran of systems implementation and program management, Ms. Johnson will expand Adroit Consulting's Program Management Office (PMO) and Customer Relationship Management (CRM) Optimization expertise.
Adroit Consulting Appoints Geoff Colgan Partner Chicago - March 15, 2006 Adroit Consulting, Inc., an operational consulting firm that helps companies improve in the areas of sales and customer service, announced today that Geoffrey P. Colgan (38) joined the firm as partner. Mr. Colgan will lead Adroit Consulting's Insurance and Life Science practice. Effective immediately, he also will be a member of the firm's senior leadership team.
Chicago - March 15, 2006 - Adroit Consulting, Inc., (www.adroitconsulting.com) an operational consulting firm that helps companies improve in the areas of sales and customer service
Channel partners - a key element for many companies in their sales process and go-to-market strategies. Effectively managing channel partners has some unique challenges, but if you master them, they will help you to reap enormous benefits to your brand, your sales results and your customer loyalty. Read more about the 5 strategies, which if followed, will yield success.
May 2006
In this issue, Stan Martin, CEO and founder of Adroit Consulting, suggests that the key to boosting sales is to spend more time selling. Every hour a sales rep spends on service or tech support is an hour wasted.
"If the title says sales rep, the rep should be out there selling," Martin says. "Service and tech support are different functions that are best served by different skills. If you take away those non-selling activities from your selling team members, they have fewer things to distract them. They have more time to be more productive and to meet higher sales targets. You can achieve higher revenue with the same sales force by giving them more time to sell."
Read the .
June 2005
Adroit Consulting's CEO talks about how consulting firms can achieve success in the middle market. For a selection of short quotes from industry leaders .
March 2005
Adroit Consulting Partner Darci Moore provides the expert response to a reader's question about how a sales automation effort was not solving pricing and availability issues related to complex product sales and how intra-company transparency is required to achieve overall sales objectives. For more information, .
December 28, 2004
Focused on helping contact center professionals sort through the data to select metrics that drive performance, this article by Adroit Consulting Partner Darci Moore identifies roadblocks that need to be eliminated. For more information, and select 12/28/2004.
December 2004 Sales & Marketing Strategies & News - "CRM - More Than Just Software" CEO Stan Martin bylines an article that makes the case for how to survive and prosper using CRM as a business strategy that employs people and processes - and is not just focused on the technology.
October 25, 2004
CEO Stan Martin is quoted on why mid-sized companies often shy away from outsourcing in an article titled "Half Decide Not to Outsource," by reporter Shruti Singh.
August 11, 2004 International Call Center Management (ICCM) Conference, Chicago
"Selecting the Right Services Partners" is the title of an article in which Adroit Consulting client Janine Wilson describes the importance of choosing an operations consultant. In it she says that operational consultants like Adroit Consulting "take a step back and they look at your processes... They look at what technology can be added after you've simplified [those processes]. With an operational consultant, technology ends up being an enabler instead of a solution."
July 2004
Reporter John Goff interviewed Adroit Consulting CEO Stan Martin and executives from Adroit client companies, Woodhead Industries and Sunstar Butler for a CRM story titled, "Head Games: Businesses are Deploying Analytical Software to get a Better Fix on Customer Behavior."
July 2004
Adroit Consulting Partner Darci Moore and Adroit client Janine Wilson from GBC spoke to Jason Compton for his article on "Seven Strategies for Profiting from Customer Data." "With every contact center interaction, your company gleans valuable customer information. Here are the best ways to turn that data into revenue."
June 7, 2004
In a bylined column titled "CRM and Top-Line Growth," Adroit Consulting Partner Andrew Webb described five principles for effectively managing customer relationships to achieve revenue growth.
September 15, 2003 Marketing Consultants must deliver ROI, not best practices Successful Adroit Consulting engagements are extensively described in the September 1 issue of Marketing News, the American Marketing Association journal. Under the headline "Firms that seek consultants seek realistic experience," the article emphasizes the value of operational experience when helping a client to implement operational change..
June 6, 2003 Adroit Consulting CEO Challenges Business Marketers at BMA National Meeting In an address to the Business Marketing Association national meeting, Adroit CEO Stan Martin challenged business marketers to win back their stewardship of the customer relationship and take greater accountability for financial results.
February 12, 2003 Adroit Consulting CEO Tells ICSA Executives that Customer Insight Is Critical to Improved Performance "Understanding your customers' points of view and their preferred ways for interacting with you is critically important to improving customer loyalty and providing the appropriate level of customer service," CEO Stan Martin told executives attending the International Customer Service Association.
August 14-16, 2006 - Navy Pier Chicago International Contact Center Management 2006 Drawing on real-life examples from industry's top practitioners, attendees will learn more about traditional customer service management and technology including how Adroit Consulting's Integrated Customer Management Model improves top-line revenue and business goals. For more information on how to join Adroit Consulting CEO Stan Martin, visit .
January 11, 2006
Stan Martin and Darci Moore will address the university's Sales Leaders' Roundtable on January 11, 2006 providing effective operating approaches for delivering the right product to the right customer at the right time and the lowest cost. Registration required.
September 20, 2005
"Organizations aiming for the same efficiency they previously achieved in the supply chain must look beyond technology to the true foundation of creating and managing demand: knowing the customer, and making operational choices and adjustments that balance the needs of the customer and the business," says Stan Martin Adroit Consulting CEO in a byline article that appeared today in Supply & Demand Chain Executive Online.
June 16, 2005 - Chicago Technology Executives Club - "Driving Top-Line Growth with Enterprise Technologies" Please join us to hear Adroit Consulting CEO Stan Martin discuss how companies are leveraging technologies & improving business execution in order to optimize top-line growth at a half-day session sponsored by the Technology Executives Club. Stan will use examples to show how technologies such as CRM, ERP, VoIP or business intelligence can be used to improve sales and revenue growth.
September 26-29, 2005
Donald Stephens Convention Center, Rosemont, IL Please join Adroit Consulting Partners John Doherty and Darci Moore to learn how manufacturing companies -- after years of relying on their product expertise -- MUST transform into customer-centric organizations to effectively compete. CRM technologies and processes will provide the roadmap.
They will describe 10 Steps that manufacturers can take to transform themselves from product-centric to customer-centric organizations and achieve success in the CRM space, avoiding the pitfalls of their predecessors. And they will provide sample metrics for firms to consider including: CRM program effectiveness, customer experience, revenue and operational efficiency.
March 9, 2005 - Chicago
Catch Adroit Consulting CEO Stan Martin's presentation on "How Manufacturing Will Reshape the Value of CRM." CRM can establish a framework for driving revenue growth and improving operational results in markets that are increasingly competitive and demanding. In this session Stan will highlight the challenges and successful strategies that are unique to manufacturing companies and share the 10 ways that CRM promises new rewards. For more information on the event, .
February 8, 2005 - Chicago
International Customer Service Association - Chicago Chapter Keynote speaker for the Chicagoland ICSA meeting, Adroit Consulting Partner Darci Moore outlined techniques for creating meaningful performance metrics to drive business results by linking strategic goals directly and specifically with the operational and individual performance metrics. Her tips will help you create team and individual metrics that promote accountability and ownership to drive true business results. For a copy of the presentation or more information on the event, email Darci .
November 16, 2004 Adroit Consulting Announces EDGE™ Assessment Tools for Mid-Sized Companies In Search of New Revenue Deerfield, Illinois - Adroit Consulting, Inc., an operational consultancy serving mid-sized companies, today announced the ADROIT EDGE, a family of five sales, customer service and marketing operational assessment tools designed to quickly help executives identify obstacles they face in growing and improving their businesses.
